English Helpdesk and Administrative assistant


Posted 2 месеца ago

Sofiyano, a sister company of Belgian Telecom & VoipTiger is hiring an experienced, polyvalent and flexible co-worker in Sofia to reinforce our small but growing team.

We are looking for a positive, flexible and motivated person for a full-time helpdesk and administrative position. You have fluent written and spoken English language skills and good IT literacy. You are well organized, accountable, willing to learn and have a problem solving attitude. You like to help and solve customers’ problems.

The necessary competences for this position


-Excellent English written and oral language skills, French and Dutch is an asset.
-Strong knowledge of Windows environments, knowledge of Mac environments is an asset. -Good knowledge of Word/Excel/Outlook.
-Bachelor or Master in communication, management, economics, accounting or finance.

Tasks and responsibilities


– Helpdesk support:

  •   Following up customer issues;
  •   Raising cases to our partners;
  •   Solving problems related to xDSL, Mobile and VOIP technology;
  •   Receiving 1st line technical calls (avg 3 calls/day);
  •   Communicating via e-mails/tickets/Slack/Skype/Asana.
  •   Respecting objectives and specified dates.- Accountancy support
    – Managing incoming document flow
    – Creating and managing internal documents – Support day to day administrative activities – Marketing supportWe offer you to gain work experience in a young and positive work environment, developing multi-tasking, organizational, technical and business communication skills. Working in an international team.If you are interested in this position and if you believe you meet our requirements please send us your CV and a short letter in English or French.

    Only shortlisted candidates will be contacted. All applications will be treated in the strictest confidence. Apply now jobs@sofiyano.eu

    Any data received will be used for recruitment purposes only and will be stored within the EU and no longer than 90 days

Job Features

Job CategoryAdministration